Onboarding

Welcome to IncaPost! We're happy to have you on board. This pages outlines everything you need to know about working with us as an ongoing customer.

1. First steps
2. Booking jobs
3. Client portal
4. Pickups
5. Recipient notifications
6. Proof of delivery
7. Operating hours
8. Pricing
9. Billing
10. Feedback
11. Reviews
12. Contacts

First steps

When starting with us, we set you up with the following:

1. A WhatsApp chat, for quick and casual conversations
2. An account on our client portal, for booking jobs

Booking jobs

To book a job, please do the following:

1. Login to our client portal
2. Create a job, ensuring you click submit
3. Notify us that the job has been created on the WhatsApp chat

We'll then confirm the job with you and any further details, if needed.

Client portal

The client portal is used for booking, viewing and managing all jobs.

See How to use Circuit's client portal for guidance on how to use it.

Go to client portal

Pickups

Pickups are booked in the same way as a delivery. However, when creating the stop, set "Type" to "pickup". A pickup and delivery is counted as one job.

If the item is to be delivered to your base of operations, no further action is needed. It will be automatically assumed that this is the case.

If the item is to be delivered somewhere other than your base of operations, please create an additional delivery stop.

Recipient notifications

Recipients automatically receive notifications if their phone number or email is provided when booking. Notifications are sent:

1. When the driver starts their route with ETA and tracking link
2. When the delivery is next in queue with updated ETA and live tracking
3. After delivery is completed with proof of delivery via tracking link

No notifications are sent if contact details are missing.

Proof of delivery

A proof of delivery is provided for all jobs at no extra cost. This is done by signature or photos of the item in a safe place. Generally, all deliveries will require signature unless the recipient has granted permission for the item to be left in a safe place.

Operating hours

We and our drivers are online or driving 7 AM - 7 PM on weekdays. If you require attention outside of these hours or on weekends, please contact us so we can be available.

Pricing

There are 2 pricing models to choose from for a given route:

1. Per item. Ideal for routes with a large number of stops or if going to a single stop with a small amout of items. The pricing table can be found on the homepage.
2. Per hour. Ideal for bulk deliveries going to a single or few stops. For this rate, you can fill the van up as much as you'd like.

Please contact us if you'd like a quote tailoring to your business needs.

Billing

An invoice is sent on the 1st of every month, for work completed in the previous month. Invoices have a due date of 7 days after issue.

Feedback

We are seriously aiming to be the best courier business in Sydney. If you have any suggestions or feedback, please let us know.

Reviews

Reviews are also incredibly important to us. They provide insight to potential customers on what it's like to work with us. If you'd like to leave us a review, that would be greatly appreciated. That can be done at incapost.com.au/review.

Contacts