Terms of Service
Last updated Oct 27, 2025
By booking or using IncaPost courier services, you (“Client”) agree to the following terms and conditions.
1. Services Provided
IncaPost (“we”, “our”, “us”) provides courier and last-mile delivery services, including same-day, next-day, and scheduled deliveries. Service availability may vary depending on location and circumstances.
2. Client Responsibilities
- Ensure parcels are securely packaged, labelled, and ready for collection.
- Provide accurate and complete delivery details.
- Do not send prohibited, dangerous, or unlawful items.
- All jobs must be booked through Spoke Connect (formerly Circuit Client Portal).
Manual booking fee: If a job is submitted by any other method (e.g. phone, email, or text), a $10 booking fee will apply per job.
3. Delivery & Attempted Delivery
- Deliveries are made to the address provided by the Client.
- If the recipient is unavailable, we may leave the parcel in a safe location, re-attempt delivery, or return to sender (additional fees may apply).
- Proof of delivery may include a signature, photo, or tracking confirmation.
- Delivery timeframes are estimates and may vary due to factors beyond our control.
Waiting time: We allow a 15-minute waiting period at pickup locations. After 15 minutes, we reserve the right to leave without collection.
4. Prohibited & Restricted Items
We do not carry cash, firearms, hazardous goods, or any goods prohibited by law. Sending such items may void our liability.
5. Fees & Payment
- Fees are charged according to our published rates or as quoted at the time of booking.
- Invoices must be paid within the stated terms.
- Late or failed payments may result in service suspension.
6. Liability & Insurance
- We take reasonable care in handling all deliveries.
- Liability for loss or damage is limited to $100,000 per consignment unless additional insurance is arranged.
- We are not responsible for delays or losses caused by events outside our control (traffic, weather, accidents, strikes, etc.).
7. Service Discontinuation
We reserve the right to suspend or permanently discontinue service for any client we consider to be:
- Unprofessional or disrespectful toward our staff.
- Uncooperative or consistently difficult to work with.
- Acting in a way that conflicts with IncaPost’s values, policies, or service standards.
This may be done at our sole discretion, with or without prior notice.
8. Data & Privacy
We collect and use Client information only for providing delivery services.
9. Amendments
We may update these terms at any time by publishing the revised version on our website. Continued use of our services constitutes acceptance of the updated terms.
10. Governing Law
This Agreement is governed by the laws of New South Wales, Australia.