Introducing Our Automated Booking Form
Previously, if a customer wanted to submit a one-off job, they’d have to do so through a Google Form we created. We’d then get notified of the new submission via email, confirm the details with the customer and then manually copy/paste the job details into our logistics platform. Once the job is complete, we’d send the customer an invoice over Xero, which, depending on the customer, could present its own challenges in being paid in a timely manner. Put simply, it was all a bit of a pain in the ass.
So we set out to make our lives and our customers' lives easier by simplifying the process and creating our own automated booking form. Now, a customer submits their job via our booking form, which has checks in-built, then is directed to a Stripe checkout page to submit their payment details. Once the payment is successfully made, the job is then automatically submitted to our logistics platform to be carried out.
As one can imagine, this new system has drastically cut the amount of time and coordination required to book one-off jobs and reviews have all been positive. We’ll continue to improve this new workflow and make it even easier to book with us.
