One of our first big mistakes when starting this business was using [redacted]
for route planning. It was slow, clunky and unintuitive. We used to take up to
2-3 hours to plan for Mondays and Tuesdays for Oddprod. It was dreadful.
Frustrated and desperate for an alternative after receiving complaints from
our clients, we did a quick “route planning software” search and clicked
on the first result—back then, it was called Circuit for Teams. Now it’s
called Spoke Dispatch. After just 5 minutes of browsing the website, we were
convinced to make the switch.
We began using it immediately and loved it. It was fast, dead simple,
intuitive, built with an attention to detail and built with intention. As a
trained software engineer, I rarely find software built at a level of quality
that impresses me. Spoke Dispatch is now fundamental to our operation and makes providing a
quality service possible. Its live tracking, recipient notifications and
client portal frequently receive praise from our clients and their customers,
all while being a pleasure for us to work with.
Over time, we’ve developed a tight relationship with the Spoke developers,
with us reporting bugs, making feature suggestions and discussing ideas with
them. Their receptiveness to our feedback contributed to the fruition of key
features, including:
Thank you, Spoke, for listening to your customers and continuing to make truly
great logistics software.
Supply Chain Rising Star Award Finalists!
Last week, we attended the 2026 Australian Logistics Council (ALC) Supply Chain & Logistics Awards
in Melbourne. We were incredibly honoured to have made it as finalists for the
Supply Chain Rising Star category, amongst other big players in the industry
like Linfox and Port of Melbourne.
We started this journey only less than 2 years ago and were by far the
smallest company at the event, so the recognition from leaders in
Australia’s logistics industry was both flattering and validating. It’s
the result of us putting the customer first in everything that we do and
reasoning from first principles.
We want to thank the ALC for their hospitality, the wonderful people we met
that night and the insights they gave us. Maybe one day we’ll be lucky
enough to walk away from one of these nights, trophy-in-hand. Onwards and
upwards!
P.S. And thank you to Hector’s Deli for their amazing sandwiches that they
blessed us with on the daily throughout our trip 🤤🙏🏾
Other Carriers Raised Their Prices, We Built a Better System
When fuel prices hiked due to the Iran war, carriers around Australia raised
their prices (and reasonably so). But we didn’t. Instead, we lowered our
costs for routes heading to regional areas by assigning north/south regions to
designated days. Volume consolidates naturally for each day and routes to
these areas make far better economic sense.
By becoming more efficient in our scheduling, our clients save thousands. This
simple system also has the added benefit of being predictable, enabling us to
chart out the calendar and better plan for jobs in the
future.
Constraints are opportunities for efficiency.
Introducing Our Automated Booking Form
Previously, if a customer wanted to submit a one-off job, they’d have to do
so through a Google Form we created. We’d then get notified of the new
submission via email, confirm the details with the customer and then manually
copy/paste the job details into our logistics platform. Once the job is
complete, we’d send the customer an invoice over Xero, which, depending on
the customer, could present its own challenges in being paid in a timely
manner. Put simply, it was all a bit of a pain in the ass.
So we set out to make our lives and our customers' lives easier by simplifying
the process and creating our own automated booking form.
Now, a customer submits their job via our booking form, which has checks
in-built, then is directed to a Stripe checkout page to submit their payment
details. Once the payment is successfully made, the job is then automatically
submitted to our logistics platform to be carried out.
As one can imagine, this new system has drastically cut the amount of time and
coordination required to book one-off jobs and reviews have all been positive.
We’ll continue to improve this new workflow and make it even easier to book
with us.
We Have a Blog!
It’s an exciting time at IncaPost! We have our new automated booking form
which makes making bookings a breeze. We just completed our first delivery for
EVSE, Australia’s leading supplier of electric vehicle chargers.
We’ll soon be attending the
ALC Supply and Logistics Business Awards in Melbourne. But most
importantly, our customers are happy, with deliveries in and around Sydney
continuing strong. Not to mention, there’s more exciting news on the
horizon.
In other words, there’s a lot to talk about. So we’re starting this blog
to share all the happenings with us and the things we’re working on so our
clients, friends and family can stay up-to-date and so our competitors can
more easily copy our ideas. So stay tuned!