We’re proud to announce that we are now part of one of Australia’s largest
shipping and fulfilment platforms,
Starshipit
. This
integration was birthed from needs expressed by
Fatboy Bikes
and
EVSE Australia
, each one of Australia’s largest suppliers
in their respective industries. Now, suppliers on the platform can get quotes,
create orders and track orders with ease and without having to change how they
work. Thank you to the team at Starshipit for being so accommodating and
receptive to us, especially given how young we are compared to other giants in
the industry. We think this is the start of something great! More exciting news
to come from this 👀
One of our first big mistakes when starting this business was using [redacted]
for route planning. It was slow, clunky and unintuitive. We used to take up to
2-3 hours to plan for Mondays and Tuesdays for Oddprod. It was dreadful.
Frustrated and desperate for an alternative after receiving complaints from our
clients, we did a quick “route planning software” search and clicked on the
first result—back then, it was called Circuit for Teams. Now it’s called Spoke
Dispatch. After just 5 minutes of browsing the website, we were convinced to
make the switch.
We began using it immediately and loved it. It was fast, dead simple, intuitive,
built with an attention to detail and built with intention. As a trained
software engineer, I rarely find software built at a level of quality that
impresses me.
Spoke Dispatch
is now fundamental to
our operation and makes providing a quality service possible. Its live tracking,
recipient notifications and client portal frequently receive praise from our
clients and their customers, all while being a pleasure for us to work with.
Over time, we’ve developed a tight relationship with the Spoke developers, with
us reporting bugs, making feature suggestions and discussing ideas with them.
Their receptiveness to our feedback contributed to the fruition of key features,
including:
Last week, we attended the
2026 Australian Logistics Council (ALC) Supply Chain & Logistics Awards
in Melbourne. We were incredibly honoured to have made it as finalists for the
Supply Chain Rising Star category, amongst other big players in the industry
like Linfox and Port of Melbourne.
We started this journey only less than 2 years ago and were by far the smallest
company at the event, so the recognition from leaders in Australia’s logistics
industry was both flattering and validating. It’s the result of us putting the
customer first in everything that we do and reasoning from first principles.
We want to thank the ALC for their hospitality, the wonderful people we met that
night and the insights they gave us. Maybe one day we’ll be lucky enough to walk
away from one of these nights, trophy-in-hand. Onwards and upwards!
P.S. And thank you to Hector’s Deli for their amazing sandwiches that they
blessed us with on the daily throughout our trip 🤤🙏🏾
When fuel prices hiked due to the Iran war, carriers around Australia raised
their prices (and reasonably so). But we didn’t. Instead, we lowered our costs
for routes heading to regional areas by assigning north/south regions to
designated days. Volume consolidates naturally for each day and routes to these
areas make far better economic sense.
By becoming more efficient in our scheduling, our clients save thousands. This
simple system also has the added benefit of being predictable, enabling us to
chart out the
calendar
and better plan for jobs in the
future.
Previously, if a customer wanted to submit a one-off job, they’d have to do so
through a Google Form we created. We’d then get notified of the new submission
via email, confirm the details with the customer and then manually copy/paste
the job details into our logistics platform. Once the job is complete, we’d send
the customer an invoice over Xero, which, depending on the customer, could
present its own challenges in being paid in a timely manner. Put simply, it was
all a bit of a pain in the ass.
So we set out to make our lives and our customers' lives easier by simplifying
the process and creating our own
automated booking form
.
Now, a customer submits their job via our booking form, which has checks
in-built, then is directed to a Stripe checkout page to submit their payment
details. Once the payment is successfully made, the job is then automatically
submitted to our logistics platform to be carried out.
As one can imagine, this new system has drastically cut the amount of time and
coordination required to book one-off jobs and reviews have all been positive.
We’ll continue to improve this new workflow and make it even easier to book with
us.
It’s an exciting time at IncaPost! We have our new
automated booking form
which makes making bookings a breeze.
We just completed our first delivery for
EVSE
,
Australia’s leading supplier of electric vehicle chargers. We’ll soon be
attending the
ALC Supply and Logistics Business Awards
in Melbourne. But most importantly, our customers are happy, with deliveries in
and around Sydney continuing strong. Not to mention, there’s more exciting news
on the horizon.
In other words, there’s a lot to talk about. So we’re starting this blog to
share all the happenings with us and the things we’re working on so our clients,
friends and family can stay up-to-date and so our competitors can more easily
copy our ideas. So stay tuned!
