Terms of Service
Last updated March 12, 2026
By booking or using IncaPost courier services, you (“client”) agree to the following terms and conditions.
1. Services Provided
IncaPost (“we”, “our”, “us”) provides courier and last-mile delivery services, including same-day, next-day, and scheduled deliveries. Service availability may vary depending on location and circumstances.
2. Client Responsibilities
- Ensure parcels are securely packaged, labelled, and ready for collection.
- Provide accurate and complete delivery details.
- Do not send prohibited, dangerous, or unlawful items.
- All jobs from clients with Spoke Connect (formerly Circuit Client Portal) must be booked through Spoke Connect. Failure to do so (e.g. via phone, email or text) may result in a $10 booking fee per job.
- All one-off jobs must be booked through the job submission form.
3. Delivery & Attempted Delivery
- Deliveries are made to the address provided by the client.
- If the recipient is unavailable, we may leave the parcel in a safe location, re-attempt delivery, or return to sender (additional fees may apply).
- Proof of delivery may include a signature, photo, or tracking confirmation.
- Delivery timeframes are estimates and may vary due to factors beyond our control.
- Standard shipping is a consolidated service with a target delivery window of up to 2 business days after pickup.
- Priority shipping is a premium service targeting delivery within 24 hours of job submission.
Waiting time: A 15-minute waiting period applies at pickup. Beyond this, the driver may proceed to the next job and these futile fees may be incurred: $30 for jobs requiring the van and $80 requiring the truck.
4. Prohibited & Restricted Items
We do not carry cash, firearms, or any goods prohibited by law. With the exception of vehicles powered by lithium-ion batteries, we do not carry hazardous goods. Sending such items may void our liability.
The client warrants all lithium-ion devices are "Stable for Transport" (no smoking, hissing, leaking, or swelling). All prior battery faults or thermal events must be disclosed in writing at booking; non-disclosure breaches NSW Dangerous Goods laws and the Chain of Responsibility. We reserve the right to inspect and refuse high-risk goods. The client indemnifies us for all losses, vehicle damage, or emergency costs resulting from unstable or misdeclared batteries.
5. Fees & Payment
- Fees are charged according to our published rates or as quoted at the time of booking.
- Invoices must be paid within the stated terms.
- Late or failed payments may result in service suspension.
- All rates are all-inclusive of fuel levies and tolls for the specified zones.
- We determine the final job classification based on load weight and dimensions, and job urgency and destination.
- We may offer discretionary discounts or rebates based on monthly volume or tenure. Eligibility is contingent on the account remaining in good standing; we reserve the right to revoke, reset, or modify discount structures at our sole discretion.
6. Liability & Insurance
- We take reasonable care in handling all deliveries.
- Liability for loss or damage is limited to $100,000 per consignment unless additional insurance is arranged.
- We are not responsible for delays or losses caused by events outside our control (traffic, weather, accidents, strikes, etc.).
7. Service Discontinuation
We reserve the right to suspend or permanently discontinue service for any client we consider to be:
- Unprofessional or disrespectful toward our staff.
- Uncooperative or consistently difficult to work with.
- Acting in a way that conflicts with IncaPost’s values, policies, or service standards.
This may be done at our sole discretion, with or without prior notice.
8. Referral Program
The client may receive rewards or service credits for introducing new business. Eligibility requires the referred party to be a new customer and for the referral to be documented at the time of their first booking. Rewards are issued at our sole discretion following the successful completion of the referred party’s initial service. We reserve the right to verify, modify, or terminate the program and its rewards at any time.
9. Data & Privacy
We collect and use client information only for providing delivery services.
10. Amendments
We may update these terms at any time by publishing the revised version on our website. Continued use of our services constitutes acceptance of the updated terms.
11. Governing Law
This Agreement is governed by the laws of New South Wales, Australia.