Deliveries
The Perfect Delivery
- Live GPS Tracking
- Real-time map visibility from start to finish for both sender and recipient.
- Recipient Notifications
- Automated SMS updates keep the recipient informed at every step of the journey.
- Time Window Precision
- Scheduled pickup and drop-off windows so nobody is stuck waiting around all day.
- Digital Proof of Delivery
- Instant photo confirmation and timestamp sent straight to your device upon delivery.
- Delivery Preference Control
- Choose whether the delivery requires a signature or is authorised for a safe drop.
- Fully Insured
- Every shipment is covered from the moment we pick it up until it is safely delivered.
- No Surprise Fees
- Flat, transparent pricing upfront. What you see is exactly what you pay.
- Direct Dispatcher Access
- Reach a real person on the line instantly if you ever need to make a quick change.
Frequently Asked Questions
Can’t find the answer you’re looking for? Reach out to us via email.
- What are your order cutoff times?
- Our cutoff for same-day priority deliveries is 11:00 AM. For standard deliveries (1–2 business days), the cutoff is 7:00 PM.
- What is the difference between Standard and Priority shipping?
- Priority shipping is a premium service targeting delivery within 24 hours of submission. Standard shipping is a consolidated direct service with a target window of up to 2 business days after pickup.
- What geographic areas do you cover?
- We deliver daily across Sydney Metro (Zone 1). We also service Central Coast, Wollongong, Newcastle, and Shoalhaven on scheduled calendar routes, alongside bulk pallet transport to Melbourne and Brisbane.
- Is insurance included with my shipment?
- Yes. Full insurance coverage is included standard on all deliveries to guarantee damage-free transport, with liability coverage up to $100,000 per consignment.
- How do recipient notifications work?
- Recipients receive automated SMS and/or email notifications: when the driver starts their route, when their stop is next in queue, and upon completed delivery with photo proof.
- What happens if a recipient isn't available?
- Depending on your booking instructions, we can either perform a safe drop, obtain a signature, or hold the item for re-attempted delivery.
- Are there any hidden fees or fuel surcharges?
- No. All quotes and rates are completely flat and all-inclusive of tolls and fuel levies.
- Are there any restricted or prohibited items?
- We do not transport cash, firearms, or illegal hazardous materials. We do, however, safely transport lithium-ion battery powered vehicles (such as assembled e-bikes) provided the batteries are stable for transport.
- How do you handle multi-piece or complex orders (e.g., bikes with separate accessories)?
- We pair primary items with additional accessories using barcode labels generated through your order integration, ensuring everything stays together from pickup through to final delivery.